idnchas Privacy Policy: How We Handle Your Account Data
When you use idnchas — whether you are checking your wallet balance before a session on No Commission Baccarat or switching between live tables and slots mid-commute — your personal data stays under a clear set of rules we have set out here. This policy covers what we collect, why we collect it, and the choices you have over your own information.
Account Data Protection
ShopeePay & Bank Transfer Context
Your Rights Explained
Live casino and slots
POLICY SCOPE STATEMENT
What This Policy Covers at idnchas
This policy applies to all data idnchas collects when you interact with our platform — account registration details, login activity, transaction records tied to ShopeePay or Bank Transfer, device identifiers, and the session data generated each time you browse the game lobby. We collect this information to run your account, process fund movements, and keep your session history accessible from any device you use to connect. We do not sell your personal data to third parties. Data shared with payment processors — including the rails that handle ShopeePay and Bank Transfer flows — is limited to what those processors need to complete a transaction. Your account details, wallet balance and session records are stored on systems we control and are not passed to advertising networks or data brokers. Access to your data within idnchas is restricted to the staff and systems that need it to operate your account or respond to a support request. Where local law in Indonesia applies, we comply with its requirements around data handling, retention and your right to request corrections. Availability of this service, and the data rights attached to it, depends on local law and is valid only in eligible regions.
ShopeePay
Payment context chip
Bank Transfer
Payment context chip
Account Wallet
Data context chip
Session Records
Activity context chip
INSIDE VERSUS OUTSIDE
Where This Policy Applies and What It Does Not Cover
Our policy draws a clear line between what we control directly and what falls under another party's rules. Knowing which side a service sits on helps you understand where to go with a question about your data.
Account Access
Login activity, session length, device type and the game categories you browse — Toraja Gold Slots, Crash Skyrise Arena, live tables — are all captured under this policy and stored in your account record.
Transactions
Fund movements processed via ShopeePay or Bank Transfer are covered here in terms of what idnchas records. The payment processor's own privacy terms govern how they handle your data on their side of the transaction.
Site Content
Game titles supplied by studios such as Pragmatic Play, PG Soft and Microgaming carry their own data practices for any features that call back to their servers. We cover what we collect; their embedded systems have separate terms.
Third-Party Services
Links or embedded tools that open outside idnchas — including any linked help articles or external authentication services — fall outside this policy. Check the destination site's own policy before providing data there.
WHAT YOU CAN DO
Practical Actions You Can Take Under This Policy
You have real, actionable choices over your data held with us. Reviewing what we hold, correcting an error in your account details, or asking a question about how your data is used — each of those starts with a step you can take directly. For most requests, the fastest path is through your account dashboard after login, where your profile, contact details and linked payment methods are shown. For anything that requires a review of stored records or a deletion request, reach our support channel and we will handle it within the window required by applicable local law. Where Indonesia data law grants you specific rights, those apply to your account and we will not ask you to waive them as a condition of using the platform.
Review Your Records
Open your account dashboard after login to see the profile data, session history and transaction records we hold. If something looks wrong, note the field and use the edit path shown there.
Correct Account Details
Profile fields — name, contact email, linked payment method — can be updated directly in account settings. For fields locked after verification, contact support with the correct detail and we will update it.
Ask a Data Question
Send your question to our support team via the contact path in the support section below. State your registered account identifier so we can locate the right record and respond accurately.
Request Data Changes
Requests to delete or restrict specific data are handled by our support team. We will confirm receipt and give you a timeline based on local legal requirements where your account is registered.
REACH OUR TEAM
How to Contact Us About This Policy
For any question about how your data is handled — from a correction request to a query about your transaction records linked to ShopeePay or Bank Transfer — our support team is the right first stop. Use the channel that suits you and include your account ID in the first message so we can pull the right record without back-and-forth.
Live Chat Support
Open the chat widget from any page on idnchas. State your account ID and the data question or correction you need. Our team will take it from there.
Email Support
Send your request to our support address shown in the account help section. Attach any relevant account reference so the response addresses your exact record.
Account Help Center
The help section inside your logged-in account covers common data questions — how to update contact details, how to read your transaction history, and how to submit a formal data request.
HOW WE MANAGE DATA
Data Handling, Cookies and Account Security Practices
We use cookies and similar session tokens to keep you logged in, remember your last game category, and serve the lobby in a way that reflects your account state. You can adjust cookie preferences through your browser settings; note that disabling session cookies will affect login persistence. Account security relies on the credentials you set at registration — keep them separate from passwords used elsewhere. We retain account data for as long as your account is active and for the period required by applicable financial and local regulations afterward. Once that retention window closes, records are deleted or anonymised.
Cookie Use
Session cookies keep you logged in and carry your game-lobby state between pages. Analytics cookies help us understand which categories — slots, live tables, crash games — are most used, so we can keep the lobby organised. You control these through your browser.
Account Security
Your login credentials are hashed; we do not store your password in plain text. If you suspect unauthorised access, change your password immediately via account settings and contact support to flag the activity.
Data Retention
We keep account and transaction records for the period local Indonesian regulation requires. After that window, data is deleted or anonymised. The current retention period applicable to your account is shown in the account help section.
Who to Contact
Data questions, correction requests and deletion requests all go to our support team via live chat or email. For formal requests under Indonesian data law, use the email channel and mark your message as a data rights request so it is routed correctly.
POLICY FAQ
Common Questions About Your Privacy at idnchas
These are the data and privacy questions we hear most often. If your question is not here, reach our support team directly.
What personal data does idnchas collect when I open an account?
We collect the details you enter at registration — name, contact email, and the payment method you link, such as ShopeePay or Bank Transfer. After that, we record login activity, session data and transaction history. We do not collect data beyond what is needed to run your account.
Does idnchas share my data with third parties?
We share transaction data with payment processors only to the extent needed to complete a fund movement via ShopeePay or Bank Transfer. We do not sell your data or pass it to advertising networks. Game studio systems embedded in the lobby may collect separate session data under their own terms.
How do I correct wrong information on my account?
Most fields — contact email, display name, linked payment method — are editable directly in account settings after login. For fields locked after ID verification, contact our support team with the correct detail. We will update the record and confirm the change.
Can I ask idnchas to delete my account data?
Yes. Send a deletion request through live chat or email, including your registered account ID. We will process it in line with applicable Indonesian data law. Some records must be retained for a regulatory period before deletion; we will tell you what applies to your account.
How does idnchas handle cookies and can I turn them off?
We use session cookies for login persistence and lobby state, and analytics cookies to understand how the lobby is used. You can adjust or block cookies through your browser settings. Turning off session cookies will affect your ability to stay logged in between pages.
What rights do I have over my data under Indonesian law?
Where Indonesian data law applies, you have the right to access, correct and request deletion of your personal data. Availability of these rights depends on local law and the eligible region your account falls under. Contact our support team to submit a formal rights request and we will respond within the required timeframe.
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